At JJ Online Store, we are committed to delivering your favorite products safely, quickly, and conveniently across Pakistan. Whether you’re in a bustling city or a remote area, we’ve got you covered with our reliable shipping network.
Please read this policy carefully to understand our shipping charges, delivery timelines, and processes.
1. Delivery Areas
We offer nationwide delivery across Pakistan through our trusted courier partners:
M&P (Mail & Parcel)
TCS (Transport Corporation of Pakistan)
We deliver to all provinces and regions, including:
| Region | Areas Covered |
|---|---|
| Sindh | Karachi, Hyderabad, Sukkur, Larkana, Mirpur Khas, Sanghar, Nawabshah, and more |
| Punjab | Lahore, Faisalabad, Rawalpindi, Multan, Gujranwala, Sialkot, and more |
| KPK | Peshawar, Abbottabad, Mardan, Swat, and more |
| Islamabad | Islamabad Capital Territory |
| AJK & GB | Muzaffarabad, Gilgit, Skardu, and more |
| Balochistan | Quetta, Gwadar, Turbat, and more |
Note: Remote areas and villages may have slightly longer delivery times. Please contact us if you are unsure about delivery to your location.
2. Shipping Charges
We offer transparent and region-based shipping rates:
Standard Shipping Charges
| Region | Shipping Charges | Free Delivery Threshold |
|---|---|---|
| Sindh, Punjab, KPK & Islamabad | Rs. 299 | Orders above Rs. 3,000 |
| AJK, GB & Balochistan | Rs. 350 | Orders above Rs. 4,500 |
Important Notes:
- Free delivery applies to the subtotal after discounts (before shipping).
- If your order qualifies for free delivery, shipping charges will be automatically waived at checkout.
- Promotional offers may have different shipping terms. Please check the product page for details.
3. Large & Heavy Items Policy
Some products in our catalog such as home appliances, organizers, furniture, and bulk gift sets are classified as large or heavy items due to their size and weight.
Shipping charges for large/heavy items are calculated separately based on:
- Packaging dimensions
- Actual weight
- Delivery location
You will be informed of the exact shipping cost before order confirmation.
Our team will contact you via WhatsApp or call to confirm the final shipping charges.
Large/heavy items may not qualify for standard free delivery thresholds.
Examples of large/heavy items:
- Home appliances (blenders, irons, fans, etc.)
- Large organizers and storage racks
- Bulk or wholesale gift orders
- Oversized decorative items
If you are unsure whether your item falls under this category, feel free to contact us before placing your order.
4. Delivery Timeframes
We strive to deliver your orders as quickly as possible. Here are our estimated delivery timelines:
| Order Type | Processing Time | Delivery Time | Total Estimated Time |
|---|---|---|---|
| Ready-made products (in-stock) | 24–48 hours | 2–5 business days | 3–7 business days |
| Customized/personalized items | 3–5 business days | 2–5 business days | 5–10 business days |
| Large/heavy items | 24–48 hours | 3–7 business days | 4–9 business days |
| Remote/off-grid areas | 24–48 hours | 5–10 business days | 6–12 business days |
Important Notes:
- Business days exclude Fridays, Sundays, and public holidays.
- Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
- During peak seasons (Ramadan, Eid, Valentine’s Day, etc.), delivery times may be slightly extended.
5. Order Processing Time
Once you place an order, here’s what happens behind the scenes:
Order Confirmation: You will receive a confirmation via email or WhatsApp within 1–2 hours.
Verification: Our team verifies your payment (for advance payments) or COD eligibility.
Packing & Dispatch: Your order is carefully packed and handed over to our courier partner within:
- 24–48 hours for in-stock items
- 3–5 business days for customized/personalized items
- 24–48 hours for large/heavy items (after shipping charges are confirmed)
Tracking: Once dispatched, you will receive a tracking number (if available) via WhatsApp or email.
6. Cash on Delivery (COD)
We offer Cash on Delivery for eligible orders to make shopping more convenient:
- ✅ COD is available on most products.
- ✅ The delivery team will collect payment at the time of delivery.
- ⚠️ A confirmation call will be made before dispatch to verify your order and address.
- ❌ COD may not be available for:
High-value orders (above Rs. 10,000)
Customized/personalized items
Large/heavy items
Remote or off-grid locations
Customers with a history of refused COD orders
COD Refusal Policy:
If you refuse a COD order at delivery, you will be responsible for:
- Return shipping charges (Rs. 200 – Rs. 500 depending on location)
- A restocking fee (10% of order value)
Repeated refusals will result in a permanent block on COD eligibility.
7. Tracking Your Order
We want you to stay informed every step of the way:
- Tracking Number: You will receive a tracking number via WhatsApp or email once your order is dispatched.
- Track Online: Visit the courier’s website (M&P or TCS) and enter your tracking number.
- Support: If you face any issues with tracking, contact us at support@jjonlinestore.pk or via WhatsApp, and we will provide real-time updates.
8. Failed Delivery Attempts
If our courier partner is unable to deliver your order due to:
Incorrect or incomplete address
Recipient not available
Phone number unreachable
Refusal to accept the order
The courier will make 2–3 delivery attempts over 3–5 business days. If delivery is still unsuccessful:
The order will be returned to our warehouse.
You will be notified via WhatsApp or email.
If you wish to have the order re-shipped, additional shipping charges will apply.
If you no longer want the order, a refund (excluding shipping charges and restocking fee) will be processed.
9. Delivery Confirmation
Once your order is successfully delivered:
You will receive a confirmation message via WhatsApp or email.
For COD orders, please keep the exact payment ready (our delivery partners may not carry change).
Please inspect the package at the time of delivery. If you notice any visible damage to the packaging, do not accept the order and contact us immediately.
10. Customs & Duties
All our products are shipped from within Pakistan. Therefore, no customs duties or import taxes apply to your orders. The price you see on our website is the final price you pay.
11. Order Cancellation & Address Changes
| Scenario | Action |
|---|---|
| Before dispatch | You may cancel or modify your order. Full refund will be issued. |
| After dispatch | Cancellations are not accepted. You may refuse delivery, but shipping charges will be deducted from your refund. |
| Address change | Contact us immediately. If the order has not been dispatched, we will update your address. After dispatch, address changes are not possible. |
12. Summary of Shipping Charges
| Region | Standard Shipping | Free Delivery On |
|---|---|---|
| Sindh, Punjab, KPK, Islamabad | Rs. 299 | Orders above Rs. 3,000 |
| AJK, GB, Balochistan | Rs. 350 | Orders above Rs. 4,500 |
| Large/Heavy Items | Varies (based on weight & packaging) | Not applicable (contact us for quote) |
13. Contact Us
If you have any questions about our Shipping & Delivery Policy, or if you need assistance with your order, please reach out:
📧 Email: support@jjonlinestore.pk
📱 WhatsApp: +92 311 302 4000 | +92 335 332 1121
📍 Address: Main Rehmet Shah Chowk, Sanghar, Sindh, Pakistan
🌐 Website: https://jjonlinestore.pk
Customer Support Hours:
Monday – Saturday: 10:00 AM – 8:00 PM (PKT)
Sunday: Closed (orders can still be placed online)
14. Policy Updates
JJ Online Store reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be posted on this page with an updated date. Please review this policy periodically.
